Merry F@*#&ing Christmas

So tonight was our big Christmas dinner in North Vancouver, at some friends’ house. We were bringing salad ans bread. Zak’s parents were taking desert. We were going in separate cars as we didn’t all fit in one. Our hosts were providing turkey, gravy, stuffing and mashed potatoes.

We got to our car from the Car Co-op, installed our car seat, dug the car up from the snow, got ready to leave, turned the key in the ignition… Click. Click. Click. Nothing.

I called the Co-op (thank God for cell phones) and yes, they did have someone working on Christmas night. After trying a few things, they found us another car. We left with all of our stuff to walk a few blocks to another car, all the while wondering why the person who had booked the same Co-op car before us and had written in the booklet “car didn’t start” hadn’t warned the Co-op, who then would have warned us… At least that’s what we thought.

We got to the next car with wet feet from walking in the snow (we didn’t wear boots, we were going just one block away). We installed the car seat, dug the car up from the snow, took a call from Zak’s parents who were wondering where we were, strapped the baby in, got ready to leave, turned the key in the ignition… Click. Click. Click.

- You gotta be kidding!

We called the Co-op again. It took about 15 minutes to get someone on the line – I guess they are busy with all those cars failing! They just installed a new system with a fob that will have to be used to allow the car to start. We have our fob. It has worked in the past. Everything should work. The fob is  not even mandatory yet: the new system starts on January 3d. But there must be something wrong with the electrical system. The cold weather maybe?

The lady on the phone was apologetic and offered to find me a new car. At that point, though, it was almost 7, we were supposed to be at our hosts’ house at 6. Our son normally goes to bed at 6:30.  We were hoping to come back home around 8:30 or 9 at the latest. We decided to just go home. We ate leftovers from the freezer and bread. We had salad, but the dressing was in the other car, so we munched on a few bits of plain lettuce. What a feast on Christmas day!

The worse thing is, the lady who talked to me the second time could see that there was a note in the system saying that this car hadn’t started for another member earlier today. Why did the first lady not see that before she sent us there? Oh, wait, there’s better: the second lady said: “So would you like me to cancel your booking, then, and put a note in your file explaining what happened so that maybe they can cancel your charges for tonight when they review it?”

No, thanks, we’d love to pay for that car.

Turns out the first lady didn’t cancel our booking properly. So if things don’t get sorted out (but don’t worry, they will, count on me!) we would be paying double for the first booking since they charge double for a “no show”, plus paying for the second booking as it was canceled after it was started.  And as of tonight, the cars are still available for booking, so there could be other people having the same bad surprise as we had tonight.

Don’t get me wrong: I love the Car Co-op, I think it’s a wonderful idea and we couldn’t live without it. But tonight, when we walked past it, if the Toyota dealership had been open, I think we would have walked right in.

Now it’s 8:41 and I’m seriously thinking of going to bed. Because of course our boy will wake up at 5 tomorrow, like he has all week. I’m exhausted.

Good night!

P.S. I realize that things are not that bad. Everyone is alive and well, we have a roof over our heads and food in our stomach (although I do hope Zak’s parents bring us back a piece of cheesecake). We just missed a party, it’s not the end of the world. I’m not quite as bitter as I sound. I just needed to get this off my chest.

One Response to “Merry F@*#&ing Christmas”

  1. sophie Says:

    As a side note, the Co-op called me back today to apologize. Apparently we were extremely unlucky as only 4 cars broke down and we got 2 of them. The regular staff was off, which I guess explains why they were silly enough to send me from one broken car to another. They are fixing the problem and we have canceled an outing we had planned tomorrow night as the car won’t be fixed… and the weather will probably be crap. Hopefully that won’t happen again!