Gotta love Keen Shoes

I own a pair of Keen sandals. I love them. I have been wearing them for 4 years and they are still in pretty good shape, but recently the lace broke on my left foot. For those who don’t know that brand, they’re not your usual shoe laces, more like bungee cord. I decided to put their customer service to the test, so I sent them an email on June 2 to ask if it was possible to find new laces for those. Only 13 minutes later, I had a response asking for my address. Yesterday, so 8 days later, I was receiving two brand new laces in the mail. For free, of course.

Now, that is what I would expect from any good company, but it is far from the norm. So two thumbs up to Keen for their quick response and helpfulness!

Comments are closed.